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CANTALK...OPERATOR SERVICES
CanTalk
provides a full range of operator services for telecom providers. State of the
art technology along with well trained and motivated staff deliver high quality
reliable service 24 hours a day 365 days a year.
Question? Why CanTalk?
Answer: CanTalk is an immediate, timely and
affordable response to your service needs.
Do operator
services put a crimp in the operation of your business and limit success from
high costs and less than satisfied customers? CanTalk knows that operator
assistance can be a critical element for your customers, but it may not be one
of your core functions and may distract you from primary business focus.
Further, it may be a cost center that can put you at a competitive
disadvantage.
You will increase
revenues, reduce your costs, increase customer satisfaction; and be able to
focus more of your more valuable resources on core business issues while
CanTalk delivers cost effective and superior quality operator services to your
clients. The CanTalk Local Operator Assistance Service portfolio offers
reliable, high-quality live and automated Operator Assistance for your
customers. You can enjoy custom pricing as well as a comprehensive selection of
great services. If you are looking for courteous, highly trained operators,
then CanTalk is the solution.
Staffing,
training, managing, buying and implementing advanced call technology there’s a lot involved. And it can
definitely distract you from your primary business focus. CanTalk Operator
Services has a better solution. Our state-of-the-art automated assistance
technology handles most calls effortlessly. CanTalk delivers service of the
highest quality at pricing that leaves you with a competitive advantage. Operators are one of the places where you regularly
“touch” your customers on a regular basis. We therefore offer branded operator
and billing services so that you keep ownership of your customer. We will
ensure that it s a positive experience for them so that they choose to come
back for more.
Speedy on demand service for your customers - CanTalk’s Multilanguage operators will
answer your customer’s call on average in 9 seconds. Not only will your
customers appreciate the responsiveness, but there will be a lower rate of
incomplete calls due the customer impatience. We measure our performance and
report on line the results so that you can be sure of the highest quality of
service.
Customized solutions so
that you can tightly match your service to your market - CanTalk builds
a service to meet its customer’s needs. Our engineers and customer service
analysts will sit down with you to determine exactly what it is that you want,
and then they go and put in place, for you.
Complete service feature set - We provide:
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Call
completion and billing including collect, calling card, credit card, and third
party billed)
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Person-to-person
calling
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General
dialing assistance and instructions
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Local,
national and International Directory Assistance
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Rate
quotes
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Time
and Charges
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International
(credit card, collect and calling card)
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Call
verification and fraud detection
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Volume
sensitive pricing
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Service
in over 110 languages
International Markets: - CanTalk's services and competitive rate structures
allow international telecom providers to deliver exceptional quality service to
their customers while realizing maximum revenues. We are equipped to meet the demanding service requirements of
international business clients while allowing the service provider to be
affordable to the non-business user.
You will
see an increase in market potential by taking advantage of CanTalk’s
capabilities in over 110 languages in over 140 countries world-wide with
billing available on most major credit cards (VISA,
MasterCard,
American Express and Diner’s Club), U.S. issued calling cards or collect
to Canada and the U.S.
Domestic Markets: CanTalk currently provides operator services
for North America and the Caribbean. We will provide a full range of custom
branded operator services as well as carriage at very affordable rates. CanTalk
provides domestic operator service services to resellers, telecom operators,
wireless service providers payphone operators as well as larger businesses and
government services. We deliver a full portfolio including N11, DA, o+ call
completion and billing. All operator services are available with custom
branding and billing for public payphones, hotels, traditional
telecom and cellular service providers.
Branding: Maintaining
customer ownership is key to success in today’s hyper competitive marketplace.
CanTalk helps you maintain your customer by custom branding the operator
and billing services in your business name.
Your customers will come back for more!
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Accurate,
efficient friendly operators
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Multilingual
service
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Competitive
pricing
Your advantages with
CanTalk include:
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Your
callers can access to our friendly and efficient live operators and automated
services 24 hours a day, 7days a week, 52 weeks a year,
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Service
in over 110 languages,
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Service
to more than 140 countries,
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Comprehensive
service portfolio,
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High
call completion and billing,
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Pricing
to meet your business needs,
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On
Line Validation for Prompt, Accurate Call Completion,
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Custom
Branding,
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On
line access to your call inventory data,
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Billing
and reporting options,
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Around
the Clock Operator Assistance in English, Spanish and many other languages,
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Timely,
Accurate and Competitive Commissions,
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Fast,
Responsive Service,
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Custom
Internet-Based Reports,
Ø
211
Customer Service,
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International
Call Placement and
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Fraud
Protection.
CanTalk (Canada) Inc. is a global service company which provides innovative solutions for communication challenges in any language, anywhere on the planet, twenty-four hours a day, seven days a week. CanTalk's network of specialized interpreters, operators and technicians offer industry-leading services that include:
- Global operator and customer services in the language of your customer's choice
- Both inbound and outbound customer sales and service call center for your CRM program
- Telecom billing including calling card, collect, credit card and third party
- Turnkey calling card products
- International long distance resale
- Rapid access interpretation and translation services
- International business, marketing and sales support to expand your markets
CanTalk's professional Customer Service and Engineering teams create customized communication solutions for your special needs. We answer customer calls in seconds and deliver service in over 110 languages. Language services include instant over the phone interpretation, document translation and fax translation / forwarding all with multi language operator services. Your business results are available to clients on line at our reporting portal http://www.nacallmatrix.com/ .
CanTalk is a growing service company. We are always on the lookout for the very best people looking for career opportunities. Check out "Careers" section of the site or call us today. We are particularly interested in people with multilingual skills.
CanTalk bridges the gap of
understanding.
Want more - let us know!
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400-136 Market Avenue, Winnipeg,
MB., Canada, R3B 0P4 e-Mail: info@cantalk.com |
