Any Language. Any Application.
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CANTALK... LANGUAGE SERVICES
While
people from other ethnicities may speak english, they likely do not think in
english. People live and think in their native language. If you want to communicate
with people of other ethnicities and have them truly relate to your products or
services, you must speak the language, ... their language.
CanTalk is Canada's first Canadian company to offer and market
comprehensive language and cultural services ON DEMAND to the business
community.
Why
CanTalk?
It
is an immediate, timely and affordable response to removing language and
cultural barriers.
Core Services
Ø Interpretation
(oral) over the phone, immediate or pre-booked, with professional interpreters.
Ø Translation by
fax with a three to six hour guarantee.
Ø World Ways Line
and expert country consultation on line with do's and don'ts of customs in over
20 countries.
Ø Telemarketing
services in the language of choice.
Ø Consultation on
over 20 countries.
Ø Call Centre
located in Winnipeg, central to all time zones.
Ø Language services
arranged for 15 hours a day 6:00 A.M. - 9:00 P.M. CST, 5 days a
Ø week; or 24
hours, 7 days a week.
Facts
Ø Mistakes in
communication cost hundreds of thousands of dollars every year.
Ø Millions of
dollars are being lost everyday because language barriers get in the way of
potential customers, both nationally and overseas.
Ø In today's global
marketplace - just getting by is no longer good enough...you have to be
accurate and fast to stay ahead of the competition. In other countries if you
want to develop loyalties and keep a productive business relationship, you
should be prepared to speak in the business language of the customer's choice.
Ø Over 475,000
people in Canada's marketplace speak neither English nor French...yet their
needs for all types of services are the same as everyone else's.
Benefits
Discover new business opportunities!
Ø CanTalk helps to
extend, expand and keep a customer's client base.
Ø CanTalk adds value
to any service a customer currently offers.
Ø CanTalk can build
new relationships and create goodwill.
Ø CanTalk helps to
provide equitable and easy access to customer products and services.
Ø CanTalk
personalizes selling - customers can connect and directly market their services
to their customers. No third party reliance!
Who Can Benefit?
Canadian Businesses:
Ø who make overseas
calls, market internationally and want to extend their customer bases.
Ø who receive from,
and make calls to a diverse mix of customers, region by region or across
Canada.
Who Does
This Include?
A
wide range of customers. Some examples:
Ø Tourism and
travel industry who market Canadian tours and make arrangements for people
overseas to visit Canada.
Ø Financial
Institutions with clients who need detailed financial information in other
languages.
Ø Call centres who
need to service a diverse customer base.
Ø Journalists
seeking information from around the world.
Ø Marketing
managers with export/import companies.
Ø All levels of
government and their public inquiry lines for many varied services.
Ø Hospitals who
need to respond to all their patients and sudden emergencies.
Ø Police and public
transit who deal with the general public every day.
Ø Real estate firms
who serve a consumer base that goes deep into ethnic communities.
Ø Retail stores and
their ethnic based consumer groups.
Ø Elected officials
with special information needs for a multi-ethnic constituency.
Ø Home based, small
and medium businesses who are looking for new business opportunities
internationally.
Language Applications - Click on the following to learn a
little more about language services in:
Ø
Hospitality.
CanTalk is convenient, affordable and accurate:
Ø All that is needed is a phone, fax
or e-mail.
Ø The cost of a business lunch if
calling overseas.
Ø You pay only for the time you use.
Ø Canadian certified interpreters and
translators who understand the nuances of language and culture.
Ø Confidentiality
assurances with a code of ethics and CanTalk contracts with every language
specialist that protect the customer's interest.
Ø Your business and
technical requirements matched to CanTalk's industry specific specialists.
CanTalk saves time and money
Ø Many businesses don't have the time
to search for a qualified translator or interpreter.
Ø Many businesses need language
services now - not 24 hours later.
Ø Traditionally, qualified
interpreters command a fee of $450 for half day services and then the
interpreter's time has to be arranged - with CanTalk, businesses can expect to
spend a fraction of that cost and have the service at their fingertips.
CanTalk – your marketing tool
Ø Using CanTalk's 24 language mailbox
customers from almost anywhere in the world can access your services or
products.
Ø
Language
passport cards for your customers so they can maintain contact without language
barriers.
More...
Ø Competitive rates for every service
- no start up fee.
Ø No monthly minimum for many
businesses - use CanTalk when you want to - as often as you need to .
Ø North American coverage for a single
flat rate per minute.
Ø No hidden set-up fees or
long-distance charges.
Ø
Additional
advantage rates for overseas calls.
Custom Tailored for the Customer
Ø Can be used for all customer
situations
Ø Industry specialists to suit your
business needs.
Translation
Ø Four levels of translation service.
Ø Specializing in short fax documents,
4 pages and under - 3 to 6 hour turnaround.
Ø Qualified language specialists to
ensure quality control.
Ø Technical documents within 24 hours
or less.
Interpretation
Ø Three levels of interpretation
service.
Ø Whether the customer is walking into
a business or calls unexpectedly.
Ø If the customer wishes to conduct a
telemarketing campaign.
Ø
If the
customer wishes to set up their own conference calls and CanTalk conferences in
an interpreter OR CanTalk can set up the customer conference call in a
multi-party manner video conferencing.
Major Features
Ø Memberships
Ø
$50.00 annually and $25.00 a year renewal.
Ø Members receive:
·
Customized service.
·
CanTalk Privilege card.
·
Special member line for language service.
·
Significant discounts with corporate membership purchase.
·
24 hour Customer/Client language mailbox service.
·
Pre-Booked
Interpretation Services
·
Savings up to 20%.
·
Pre-Paid
or Debit Card Language Services
·
Savings up to 15%.
Need More...Other Services
Ø Internet
delivery; Video Tel-conferencing in the language of choice.
Ø Cross cultural
marketing and advertising.
Ø 24 hour languages
mailbox.
Ø Conference
calling assistance.
Ø Telemarketing.
Ø Language passport
card.
Click here to find out about our languages and
special discounts
Click here to see a list of languages we
commonly provide
CanTalk (Canada) Inc. is a global service company which provides innovative solutions for communication challenges in any language, anywhere on the planet, twenty-four hours a day, seven days a week. CanTalk's network of specialized interpreters, operators and technicians offer industry-leading services that include:
- Global operator and customer services in the language of your customer's choice
- Both inbound and outbound customer sales and service call center for your CRM program
- Telecom billing including calling card, collect, credit card and third party
- Turnkey calling card products
- International long distance resale
- Rapid access interpretation and translation services
- International business, marketing and sales support to expand your markets
CanTalk's professional Customer Service and Engineering teams create customized communication solutions for your special needs. We answer customer calls in seconds and deliver service in over 110 languages. Language services include instant over the phone interpretation, document translation and fax translation / forwarding all with multi language operator services. Your business results are available to clients on line at our reporting portal http://www.nacallmatrix.com/ .
CanTalk is a growing service company. We are always on the lookout for the very best people looking for career opportunities. Check out "Careers" section of the site or call us today. We are particularly interested in people with multilingual skills.
CanTalk bridges the gap of
understanding.
Want more - let us know!
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250-70 Arthur Street, Winnipeg,
MB., Canada, R3B 1G7 e-Mail: info@cantalk.com |
