Title: Customer Service Representative (French/English)
Location: Winnipeg
Start Date: January/February 2008
Status: Permanent, Full Time
Compensation: $9.50/hour
Languages:
Must be fluent in French and English
Primary Purpose:
Answers customer questions and resolves issues relating to claims, warranties, and servicing products. Demonstrates superior customer relations and meets quality standards.
Knowledge/Skills Requirements:
Previous customer service, retail, or call center experience (1 year)
Ability to complete a structured training program (3-4 weeks)
Excellent customer service and communication skills
Ability to get along with others, accept constructive feedback and exhibit a positive attitude
Basic PC skills including familiarity with a Windows environment
Typing speed of 30 wpm
Ability to work ina fast paced, production environment
Availability to work flexible shifts including evening and weekends
High school diploma or GED
Physical Requirements:
Able to sit or stand at desk with short breaks and lunch period
Able to hear and speak clearly using phone headset to communicate with customers
Able to navigate, view, and enter information on computer
Hours of Operation:
This program operates 6.30 a.m - 11.30 p.m Monday - Sunday
Must be able to work a variety of shifts including evenings and weekends
Environment:
Open cubicle - standard office environment
To Apply:
Attn: Human Resources Dept.
CanTalk (Canada) Inc.
400 - 136 Market Avenue
Winnipeg, MB R3B 0P4
Email: recruiting@cantalk.com
Fax: (204) 982-1244
Or call:
204-786-0121 Vienna (English)
204-786-0129 Shirin (French)
204-786-0136 Deirdre (Interpreters)