|
|
Any Language. Any
Application.
The
CUSTOMER CONTACT
SERVICES
CanTalk understands that creating
and maintaining an excellent relationship with your customer is a critical
success factor for your business. You will achieve the market edge by enriching
your Customer Relationship Management (CRM) program with CanTalk’s Customer
Contact Services.
Ø You need it to stay in touch with
the ebb and flow of the changing needs of your customers.
Ø You need it to maintain contact with
your customers between orders and to precipitate new orders.
Ø You need it to support your
customers during the fulfillment phase and
Ø You need it to provide the ongoing, “I’m with you” between
orders and to answer customer questions.
Part of the answer is to maintain
personal contact with your customers. CanTalk has the tools to take calls from
your customers, or indeed your prospective customers 24 hours a day from
anywhere in the world in the language of their choice. In addition, for your
sales programs, CanTalk can make those initial prospecting, and sales closing
calls as you would, but at lower cost and with better results. Our highly
trained agent team can make those calls, just as you would like to yourself,
but they add the capability of calling at a time most convenient to your
prospective customer, and in their language. This gives you new access to local
ethnic markets and effectively extends your reach to new international markets.
CanTalk’s technology will integrate tightly with your corporate customer
support tools and databases to provide seamless functionality and an excellent
source of new data for the other components of your CRM program.
CanTalk can play a unique role in your CRM program.
CanTalk Canada is a
telecommunications service and contact centre company. Along with our state of
the art network technology and patented workforce management tools, our
customer service agents are capable of delivering your message, supporting your
customers in the language of their choice. Our representatives deliver services
worldwide 24 hours a day, every day of the year. CanTalk offers customized and industry specific language
applications on a market-by-market segment, or customer-by-customer basis
easily integrated into any customer's operation and marketing plans. CanTalk's
call centre technology, Telco grade equipment, systems and partnership
agreements combine to deliver high quality language services and industry
specific applications.
The right resources at the right time
CanTalk's patented
scheduling and forecasting tools are unique in the industry and have allowed
our clients to elevate their customer fulfillment levels, Using a specially
developed scheduling engine, CanTalk can predict incoming call volumes in any
language with as much as 97% accuracy. This allows an efficient and effective
deployment of costly human resources. For lower cost service and instant
same-language availability, CanTalk does it right.
anTalk's fiber optic
(DS3s) facility is capable of processing millions of calls per month. Our experience and alignment with premier
companies such as TeleGlobe International Communications, AT&T, Sprint
Canada and Group Telecomm gives customers a sophisticated system of support, a
highly versatile operating framework and most important a global
infrastructure.
Speak to your customer in their
language
CanTalk provides you opportunity to incorporate multi-lingual and customer services into your existing or new call centre. Use CanTalk as your primary or backup/overflow 24/7 language-enabled remote site for call centre programs and language requirements. We provide languages interpretation for centre’s when agents may be engaged in ethnic marketing campaigns or to supplement "other" languages not handled by a call centre. CanTalk also offers full service branded turnkey language services we interface to an existing call centre service. We tailor call centre services to suit customer service needs such as billing inquiries, help lines, new product and service introductions or promotional initiatives.
The Customer is always right
We have the skilled customer support staff to provide the needed ongoing and personalized attention to your customer. We have proven capabilities in learning about your customers, making contact with them, selling the product and services, process and providing the ongoing service support. CanTalk brings as well the added capability of delivering this service anywhere in the world. Your competitors see language as a market barrier. With CanTalk, language and culture become your advantages in your initiatives to penetrate into local ethnic or global markets. CanTalk makes it your competitive edge. CanTalk delivers customer sensitive service in the language of the customer’s choice, and in the media of the customer’s preference. CanTalk will provide that support over the phone, on line chat, live multi – media, and all this in conferencing format where it is appropriate.
Training
Our
customer service representatives are all well trained and pre-tested for their
suitability for this type of vocation.
Most frequently, our customer contact team goes through your prescribed
product / service training program, and must meet your standards of
performance. We further ensure that your customers receive the quality of
service you want. Through automated and personal measurement and quality
assurance programs, our team receives the feedback and supporting information
they need to meet your performance requirements.
Cost Management
CanTalk works hard to manage your CRM costs to a minimum and drive up the value provided. Our team operates in an environment where costs are minimized in all parts of the operation. Our patented load management software, allows us to put resources in place exactly as required to meet your service objectives. At the same time we provide them with the tools they need to do their job quickly and effectively.
Market Intelligence
In the sales cycle and market management initiatives of
your company, market intelligence will be an important component. As part of
our CRM program, we will provide you comprehensive data on our calling
activities. We make this data available to you through your private WEB portal.
You will have access to the most current information on the progress of your
programs. CanTalk can at your request, develop specific structured reports from
the data and thereby deliver more valuable information about your market, your
customers and the results of your programs. Call us today to find out how we
can assist you in building your insight into the markets you serve.
CanTalk (Canada) Inc. is a global service company which provides innovative solutions for communication challenges in any language, anywhere on the planet, twenty-four hours a day, seven days a week. CanTalk's network of specialized interpreters, operators and technicians offer industry-leading services that include:
- Global operator and
customer services in the language of your customer's choice
- Both inbound and
outbound customer sales and service call center for your CRM program
- Telecom billing
including calling card, collect, credit card and third party
- Turnkey calling card
products
- International long
distance resale
- Rapid access
interpretation and translation services
- International business,
marketing and sales support to expand your markets
CanTalk's professional Customer Service and Engineering teams create customized communication solutions for your special needs. We answer customer calls in seconds and deliver service in over 110 languages. Language services include instant over the phone interpretation, document translation and fax translation / forwarding all with multi language operator services. Your business results are available to clients on line at our reporting portal http://www.nacallmatrix.com/ .
CanTalk is a growing service company. We are always on the lookout for the very best people looking for career opportunities. Check out "Careers" section of the site or call us today. We are particularly interested in people with multilingual skills.
Contact us today to find out more about this service.
cantalk@cantalk.com
Want more - let us know!
|
|
400-136 Market Avenue, Winnipeg,
MB., Canada, R3B 0P4 e-Mail: info@cantalk.com |
