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Any
Language. Any Application.
TELECOM BILLING and COLLECTION SERVICES
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CanTalk provides
telecom service providers with a full range of billing services including:
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Credit
Card (Visa, MasterCard, American
Express, and Diners Club,)
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Collect
Call,
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Third
Party and
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Calling
Card.
We provide
a complete solution set. You do not have to cobble together and manage a piece
here and a software package there on the billing and collection side. You can
pay attention to the core issues of your business while CanTalk sets to work
and takes care of the billing and collections function. We provide rapid,
accurate billing so that you have satisfied customers and speedy transfer of
funds to you. What is more, we are very experienced in working with callers to
ensure that the calls are completed with a minimum of uncollectables.
Flexible Rate Structures
Billing is
always a challenge for telecom companies and CanTalk makes it easy for your
customer and you with our very flexible approach to rates. We know that each
business has its own niche in their market and needs to structure their costs
in a manner that suits their business situation and marketplace. Call us and we
will work through your situation to come up with a pricing structure customized
to meet your needs.
Revenue Assurance
The most significant issue in your
plans to market long distance, directory assistance and other services, is
simply, actually receiving the revenues for your sales. Without the revenues
there is no business case, and uncollectables are a growing problem in the
business. CanTalk has the tools to assist you in maximizing your revenues.
CanTalk provides you with the opportunity of screening calls, before they are
put through and you have incurred the costs.
CanTalk is pleased to introduce a
new revenue assurance program for collect, third party and credit card billed
calls. In conjunction with a number of third party services, CanTalk can now
perform a custom risk analysis before a call and complete only those which pass
your unique thresholds. The result will be that you will drive out unnecessary
costs and increase profits, potentially doubling your profits.
The
business case for the full Revenue
Assurance Program is shown in the table following:
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Say for
100 calls offered |
100 |
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And you
are achieving completion rates of |
20% |
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And say that
each call has a revenue potential of |
$ 45.00 |
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This
means that your revenue potential is |
$ 900.00 |
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Now
without these checks there are uncollectables, say |
20% |
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or |
$ 180.00 |
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With the new
service to prescreen the calls, at a price per call offered |
$ 0.25 |
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The cost
for the service is |
$ 25.00 |
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And a
reduction of un collectables of |
80% |
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Means a
reduction in uncollectables of |
$ 144.00 |
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If the direct
cost per call to you is |
60% |
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Your cost
avoidance will be |
$ 86.40 |
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For a net
improvement to your bottom line of |
$61.40 |
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If your
current real bottom line profit on revenues is |
10% |
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Your current
real bottom line profit on revenues is |
$ 72.00 |
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You would
see with this tool your profits become |
$133.40 |
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A change in profits of
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85% |
Contact CanTalk now
for more information on how this program can boost your bottom line
results.
Very Fast Implementation
The market waits
for no one and we at CanTalk will work directly with you to rapidly design and
implement the service with the features you need. We can have you in business
within one week!
Revenue
Sharing
CanTalk
recognizes that businesses are looking for every possible revenue source to
improve bottom line results. CanTalk offers the opportunity to drive out bottom
line results by increasing your top line with no increase in expenses. Call us
now to explore the opportunity.
Receivables
Receivables
are an asset group that while good, are not as good as money in your bank
account. CanTalk has taken the time to put together a plan that maximizes the
velocity of receivables into your company’s accounts. In addition we will
shrink the holdback for uncollectables as our experience working with you
increases and we understand your market.
Reporting
and Reconciliation
Information
dates quickly so CanTalk makes call information available to its clients via a
WEB interface. We will construct a private secure portal so that you can have
up to the minute access to the information about your call inventory, from just
created through to final reconciliation and settlement. You will know exactly
where you are at with CanTalk’s sophisticated reporting and reconciliation
system. CanTalk has prepared standard reports that you can download, with all
of your call inventory data for further analysis and archiving. In addition
CanTalk will work with you to develop customized reports that will meet the
unique needs of your business.
The results
of the call activity and collections are reported to our clients through our
secure NACallMatrix. site. The data is updated several times an hour in order that you have
access to very current information and thereby manage your sales and marketing
initiatives. When a call is handled the site will report the following to you:
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Date
of call
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Time
of Call
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DNIS:
Dialed Number Identification Service: is a telephone service that identifies
for the receiver of a call the number that the caller dialed. It's a common
feature of 800 and 900 lines. If you have multiple 800 or 900 numbers to the
same destination, DNIS tells which number was called. DNIS works by passing the
touch tone digits to the destination where a special facility can read and
display them or make them available for call center
programming.
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Comment Field: Defined by client and
associated with each DID ( direct in dial number) or ITFS (International Toll
Free number)
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SAC:
Defined by client, additional numbers entered by caller to identify account or
originating location
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Call
type: Collect, Credit Card, P to P, Third Party
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Bill
type: Operator/ Auto
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Completed
Yes/No
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Domestic
Directory assistance Yes/No
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International
Directory Assistance Yes /No
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Complete
Attempt Yes /No
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Billable
minutes: Number of minutes to be billed for
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Charges:
Total billing value of the call
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Call
Disposition: Identifies for all calls, completions, wrong numbers, busy,
answering machines etc.
In
addition, detail call records are provided with the monthly remittances and
associated statements.
Fraud
Management
The Issue:
Telecommunications is an attractive target for fraudsters. In terms of
volume, it is now measured in the billions world wide. Service providers are
being hit with fraudulent requests for service of over 85%. The victims of the
crime include carriers, value add service providers, marketers, billing
companies and most importantly, consumers. CanTalk has developed the needed
alliances and management strategies to mitigate fraud and thereby avoid lost
revenues, wasted investment, and annoyed customers.
Strategy: A serious problem requires a strategy
and the CanTalk strategy is to make the perpetration of fraud expensive and
inconvenient to fraudsters. We believe that by stopping a single fraudulent
transaction, we will prevent many more attempts. We have implemented a four
step assessment and authentication process
for each call prior
to completion.
Telecom is Different: In addition, all of this process is wrapped in a proprietary
fraud detection and management system and software (FDMSS), designed
especially
for the telecom market. It is a learning program, which seek out and identifies
unusual and suspicious call patterns and provides filters with the data to
block the “offered” fraudulent call.
Features: some of the features of the CanTalk approach include:
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Comprehensive
four step fraud filter
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Dynamic
real time assessment and testing of every call
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Post
completion monitoring and receivable management
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On
line web reporting for call and collection results
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Use of
international multi merchant database for Credit Card Calls
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Use of
industry supported invalid billing number database for Collect, third party and
P to P calls
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Full
availability of call detail records
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Telecom
Fraud Management Expertise and Experience
Benefits: Your benefits from the features of the CanTalk billing and
collection fraud management solution can include:
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Immediate
information on your success through the web reporting solution
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Current
data on receivables
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Accurate
data on the quality of your sales channels
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Reduced
risks from uncollectables.
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Rapid
identification of increases in fraud attempts
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Lower
fraud control costs
Higher return on your investment in sales and marketing
CanTalk (Canada) Inc. is a global service company which provides innovative solutions for communication challenges in any language, anywhere on the planet, twenty-four hours a day, seven days a week. CanTalk's network of specialized interpreters, operators and technicians offer industry-leading services that include:
- Global operator and
customer services in the language of your customer's choice
- Both inbound and
outbound customer sales and service call center for your CRM program
- Telecom billing
including calling card, collect, credit card and third party
- Turnkey calling card products
- International long
distance resale
- Rapid access
interpretation and translation services
- International business,
marketing and sales support to expand your markets
CanTalk's professional Customer Service and Engineering teams create customized communication solutions for your special needs. We answer customer calls in seconds and deliver service in over 110 languages. Language services include instant over the phone interpretation, document translation and fax translation / forwarding all with multi language operator services. Your business results are available to clients on line at our reporting portal http://www.nacallmatrix.com/ .
CanTalk is a growing service company. We are always on the lookout for the very best people looking for career opportunities. Check out "Careers" section of the site or call us today. We are particularly interested in people with multilingual skills.
Contact us today to find out more about this service.
cantalk@cantalk.com
Want more - let us know!
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400-136 Market Avenue, Winnipeg,
MB., Canada, R3B 0P4 e-Mail: info@cantalk.com |
